Welcome to The Grill Spot (“we”, “us”, or “our”). As specialists in high-quality grilling equipment since 2015, we are committed to protecting your privacy while providing exceptional products and a worry-free shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thegrillspot.com.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely by our PCI-compliant payment partners)
  • Transaction Information: Details about purchases you make through our site (products ordered, payment method, but not full payment details)
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system
  • Usage Data: Information about how you use our website, products, and services
  • Marketing and Communications Data: Your preferences in receiving marketing from us

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders for grilling equipment and accessories
  • To communicate with you about your orders, account, or customer service needs
  • To improve our website, products, and customer service (we never store full payment details)
  • To send marketing communications (only if you’ve opted in)
  • To prevent fraud and enhance the security of our website
  • To comply with legal obligations

3. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With third parties who perform services on our behalf (payment processing, shipping, marketing)
  • Legal Requirements: When required by law or to respond to legal process
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is important to us:

  • All transactions are encrypted using 256-bit SSL encryption
  • We implement appropriate technical and organizational measures to protect personal data
  • Payment information is processed by PCI-compliant partners and never stored on our servers
  • We retain personal data only as long as necessary for the purposes collected

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data under certain circumstances
  • Restriction/Object: Request restriction or object to processing of your data
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart contents
  • Understand how visitors use our site to improve the user experience
  • Deliver targeted advertisements (if you’ve consented)

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

7. International Transfers

As we serve customers globally (except some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our UK-based team:

The Grill Spot
20 Snow Hill, Stoke-on-Trent, GB CH4J 8HM
Email: [email protected]

Thank you for being part of our community of grilling enthusiasts. Happy grilling!

The Grill Spot Team