At The Grill Spot, we’re committed to delivering premium grilling equipment to enthusiasts worldwide and ensuring complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Please Note: We ship globally except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind our premium grilling equipment and want you to be completely satisfied. If you’re not happy with your purchase, we offer a straightforward returns process.

Our Return Policy

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused and in original packaging with all tags attached
  • Proof of purchase is required
  • Customer is responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Used grilling utensils/tools (for hygiene reasons)
  • Opened packages of charcoal or pellets (as these are consumable products)
  • Custom or special order items

How to Return an Item

  1. Contact Us: Email our customer service at [email protected] with your order number and return details
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number
  3. Package Your Item: Securely pack the item in its original packaging with all accessories
  4. Ship Your Return: Send to our warehouse (address provided in RMA email) using a trackable service

Refund Processing

  • Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing begins after we receive and inspect your return (typically within 5 business days)
  • Allow 3-5 business days after approval for the refund to process
  • You’ll receive email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

To exchange an item:

  1. Follow the standard return process above
  2. Clearly indicate you want an exchange and specify the replacement item
  3. We’ll ship the new item once we receive your return

For faster service, you may place a new order for the desired item while your return is being processed.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and cover all shipping costs.

International Returns

For returns outside the UK:

  • You are responsible for any customs fees, duties, or taxes
  • Original shipping costs are non-refundable
  • Return shipping times may vary based on location

Need Help?

Our grilling experts are happy to assist with any questions about shipping or returns.

Contact us at:

  • Email: [email protected]
  • Address: The Grill Spot, 20 Snow Hill, Stoke-on-Trent, GB CH4J 8HM

We aim to respond to all inquiries within 2 business days.

Thank you for choosing The Grill Spot for your grilling needs. We appreciate your business and are committed to your complete satisfaction.